Terms & Conditions
The hiring contract is made between the person making the booking (the ‘Hirer’) and the owner (the 'Owner') of the Holiday Property (the ‘Property’
Bookings The Hirer must be over 18 years of age and be a member of the party occupying the Property. The Hirer agrees to take responsibility for the party occupying the property. All bookings taken require a 25% deposit unless otherwise agreed, with the balance paid no later than 8 weeks before the start of the holiday. If booking less than 8 weeks (56 days) before the start of the holiday, full payment will be required at the time of booking. Bookings are provisional only until such time as confirmed by the booking confirmation form posted to the Hirer by the Owner. We prefer payments to be made by bank transfer. However, for speed and convenience, the deposit or first payment may be paid by debit or credit card.
Amendable bookings If you change your mind about your booked holiday, provided that no payments are overdue and the start date is not less than (a) 70 days away, provided the different dates are still available, the new dates are within (b) 18 months (before or after) and (c) the new holiday is of equal or higher value, you may change your booking (if lesser, consider a different date or a longer stay).
If you wish to increase the number of persons and/or pets than confirmed on the Booking Confirmation, you must contact the Owner and request an amended Booking Confirmation.
Amendments are charged at £10 to cover administration.
Tenure Weekly bookings normally commence on a Saturday, unless otherwise stated. The holiday term usually commences at 4pm, unless otherwise stated. The holiday term terminates at 10am on the day of departure.
Occupancy Bookings are for family holidays for up to six persons with a maximum of four adults (aged 18 and above) and dogs as set out under Pets below. Unless expressly agreed in advance, no group or single sex bookings are accepted. The Hirer’s right to occupy the Property may be forfeited without compensation if more people or pets than declared on the Booking Confirmation and/or the numbers the Property holds, occupy or attempt to occupy the Property, including overnight visitors.
Pets Maximum of 1 Large, 2 Medium or 3 Small well behaved *dogs are allowed provided they have been declared on the Booking Confirmation. Pets to be house trained & flea free and kept off furniture and adhere to the 'house rules' as per the Notice displayed in the apartment. Some dogs may be used to sleeping on beds at the Hirer’s home but this is strictly not permitted at the Property. Breeds considered dangerous or banned in the UK are not allowed. (* meaning: Small typically under 24lbs & shoulder-height under 16 inches, medium 25-59lbs & 16-22inches and large over 59lbs & over 22inches)
Smoking/Candles No smoking within the Property is allowed although smoking is permitted outside on the patio provided care is exercised and no refuse is left. If smoking is undertaken, the Hirer’s right to occupy the Property may be forfeited without compensation. If it is evident that smoking has taken place within the Property, an additional cleaning charge of £75 or more will be made post the holiday. Candles & tea lights are not to be used within the Property.
Availability The booking is made on the understanding that the Property will be placed at the Hirer’s disposal on the date stated. If this should not be possible then the Hirer’s deposit and any rent will be returned in full, and the Hirer will have no further claim against the Owner. If the property becomes unavailable part way through the hire period then a pro-rata refund will be made.
Linen & Towels Bed linen is provided. Cot linen and beach towels are not provided.
EV Charging is not available at Water’s Edge but public charge points are available nearby. On no account should vehicles be charged from an electrical socket in the apartment, either with or without an extension cable.
Cleaning The property will be professionally cleaned prior to arrival. By accepting these Terms & Conditions the Hirer agrees to keep the property and its contents in the same condition and repair as found on arrival and shall ensure that all members of the party shall also take care of the property and its contents. The Hirer must ensure the property (and outside) is left in a clean and tidy condition upon departure and all rubbish is disposed of when vacating the property. The Owner may charge the Hirer for the reasonable costs of any additional cleaning if this is necessary – this is especially the case if Pets have been inside the Property and the Hirer should ensure that all dog hair etc has been properly cleaned and removed as this is not part of our housekeeper’s normal duties – if not, an extra charge of £50 or more for cleaning will be made post the holiday.
Complaints Problems must be reported within 24 hours of occupation of the Property, or immediately upon a fault arising or being found; and be confirmed in writing. Complaints received after departure cannot be entertained as it will then be impossible for the problem to be effectively investigated and corrected. No rebates will be paid by the Owner for mechanical or electrical failure of any kind. Every effort shall be made to effect immediate repair or rectification. The Owner or a nominated tradesperson, has the right to enter the property (without prior notice if necessary) in order to carry out such repairs or to attend to any matters giving rise to emergencies or concern. The action taken by the Owner in respect of complaints is entirely at their discretion, and their decision is final.
Damage/Breakages/Extra Cleaning All damages and breakages are the responsibility of the Hirer, and should be notified to the Owner as soon as possible before the end of the holiday. The cost of damage or breakages shall be payable on demand, although minor damage or breakages will not normally be charged for. In circumstances where any extra cleaning, remedial work or breakage replacement is required beyond that which may reasonably be expected, the Owner reserves the right to charge the Hirer the additional costs incurred and the Hirer agrees to pay the charge within four weeks from the date of such charge. The Owner reserve the right to terminate the occupancy at any time should the Hirer or any member of the party be found to be causing excessive damage to the Property or contents, and no refund of any remaining portion of the rent shall be made.
Liability In the absence of any negligence or any other breach of duty by the Owner, the Owner shall not be held responsible for any accident, loss or damage which may be sustained by the Hirer or members of the party or visitors, howsoever caused.
Allergies Claims cannot be entertained in respect of any complaint arising as a result of any allergy which a party member may suffer from.
Property Description Every effort is made to ensure the accuracy of the property information provided and whilst the representations contained in advertising material are made in good faith, neither these nor any oral representation made by the Owner or its representatives, will create a liability on the Owner, nor do they form any part of this agreement. In the interests of continued improvement the Owners reserve the right to alter amenities or facilities, whether advertised or previously available, without prior notice.
Access The Owner or an owner approved agent shall be allowed access to the Property at any reasonable time during the holiday term to deal with complaints, repairs etc. and to verify that the property is being used in accordance with the terms and conditions herein.
Cancellations The Hirer must advise cancellations to the Owner in writing/email. Cancellations advised to the Owner more than 70 days before the holiday start date shall be entitled to a refund of the amount paid less 15% of the cancelled holiday price. Cancellations advised to the Owner 70 days or less before the holiday start date shall not be entitled to a refund but we will endeavour to re-let the booking and if successful would normally consider a partial goodwill refund at the sole discretion of the Owner. Instead of cancelling, consider Amendable bookings above.
